Last Updated: [2024]
At www.pdfboost.com, we aim to provide the best possible service to our customers. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds for our products and services.
1. Cancellation Policy
- Subscription Services: You may cancel your subscription at any time. To cancel your subscription, log in to your account and follow the cancellation instructions, or contact our support team at pdfboost@gmail.com, Your subscription will remain active until the end of the current billing cycle. No further charges will be made after cancellation.
- One-Time Purchases: One-time purchases, such as digital downloads or courses, cannot be canceled once the purchase is complete.
- Physical Products: Orders for physical products can be canceled if the request is made before the item has been shipped. To cancel an order, please contact our support team at pdfboost@gmail.com as soon as possible.
2. Refund Policy
- Eligibility for Refunds: To be eligible for a refund, you must request it within [number of days, e.g., 30 days] from the date of purchase. Refunds are only available for certain products/services as specified in the product/service description.
- Proof of Purchase: You must provide proof of purchase to be eligible for a refund. This can be an order number, receipt, or email confirmation.
- Non-Refundable Items: Some items are non-refundable, including:
- Digital downloads that have been accessed or downloaded.
- Subscription services that have already been accessed.
- Custom or personalized items.
- Refund Process: To request a refund, please contact our support team at [Support Email Address] with your order details. If your refund is approved, it will be processed within [time frame, e.g., 7-10 business days] and credited to your original method of payment.
3. Digital Products and Services
- Digital Downloads: All sales of digital downloads are final. If you experience any issues with your download, please contact our support team for assistance.
- Subscription Services: Subscription services can be canceled at any time. If you cancel, you will continue to have access to the service until the end of your current billing period. No prorated refunds will be provided.
4. Physical Products
- Return Policy: Physical products can be returned within [number of days, e.g., 30 days] of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging. Customers are responsible for return shipping costs.
- Return Process: To initiate a return, contact our support team at [Support Email Address] with your order details. We will provide you with return instructions. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [time frame, e.g., 7-10 business days] and credited to your original method of payment.
5. Contact Us
If you have any questions about our cancellation and refund policy, please contact us:
www.pdfboost.com
pdfboost@gmail.com