Last Updated: [2024]
At pdfboost.com we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, we’re here to help. This policy outlines our guidelines for refunds and returns.
1. Refund Policy
- Eligibility for Refunds: To be eligible for a refund, you must request it within [number of days, e.g., 30 days] from the date of purchase. Refunds are only available for certain products/services as specified in the product/service description.
- Proof of Purchase: You must provide proof of purchase to be eligible for a refund. This can be an order number, receipt, or email confirmation.
- Non-Refundable Items: Some items are non-refundable, including:
- Digital downloads that have been accessed or downloaded.
- Subscription services that have already been accessed.
- Custom or personalized items.
- Refund Process: To request a refund, please contact our support team at [Support Email Address] with your order details. If your refund is approved, it will be processed within [time frame, e.g., 7-10 business days] and credited to your original method of payment.
2. Return Policy
- Eligibility for Returns: Physical products can be returned within [number of days, e.g., 30 days] of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
- Return Process: To initiate a return, contact our support team at [Support Email Address] with your order details. We will provide you with return instructions.
- Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
- Inspection and Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within [time frame, e.g., 7-10 business days] and credited to your original method of payment.
3. Exchanges
- Eligibility for Exchanges: If you need to exchange an item for a different size, color, or another variation, please contact us within [number of days, e.g., 30 days] of receipt. Items must be unused and in the original packaging.
- Exchange Process: Contact our support team at [Support Email Address] with your order details to arrange an exchange. Customers are responsible for shipping costs associated with the exchange.
4. Digital Products and Services
- Digital Downloads: All sales of digital downloads are final. If you experience any issues with your download, please contact our support team for assistance.
- Subscription Services: Subscription services can be canceled at any time. If you cancel, you will continue to have access to the service until the end of your current billing period. No prorated refunds will be provided.
5. Contact Us
If you have any questions about our refund and return policy, please contact us:
www.pdfboost.com
Feel free to adjust this template according to the specifics of your products or services. Make sure your refund and return policy is easily accessible to customers, typically linked in the footer of your website.